Refund and Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may call or contact us. Please see below for more information on our return policy. The policy above only applies to the customer(s) who purchase a physical product from us, all other services are NON-REFUNDABLE.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.  


To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: G16framework Media Productions Attn: Returns 10050 112 Edmonton, Alberta t5k 2j1 Canada Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.   


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least forty-five (45) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.  


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.  

Please Note 
  •  A 25% restocking fee will be charged for all returns.    
  • Sale items are FINAL SALE and cannot be returned.   
  • Carefully check your designs before checking them out and ensure you accept the terms and conditions as every design imprinted on our product is offered to you with regards to your discretion.  


If you have any questions concerning our return policy, please contact us here. 


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